Handtufted rugs and Sofas: Each rug/sofa is handmade for you, for this reason, we do not allow returns. Of course, if there is any error or defect in manufacturing, we will replace your rug/sofa as soon as possible without extra cost.
Kilims Dhurrie, Paddle Dhurrie, Outdoor Kilim and Cushions: If you're not fully satisfied, you can return or exchange within a maximum period of thirty (30) calendar days from the date of reception.
The CLIENT must contact KILOMBO HOME in the e-mail address firstname.lastname@example.org in the indicated period, by sending the returns form attached at the end of this section, indicating your data and the order you want to return with the detail of the products.
To formalize th return, the CLIENT must send the product in its original packaging and tags in perfect condition, well returning it directly to our showroom in Calle Serrallo 29, 28039 Madrid or if you prefer, the CLIENT can request a home collection via courier. The CUSTOMER will be responsible for the cost of such shipping and it will be deducted from the amount to be refund.
Coste of return : Consult transport cost in email@example.com
After checking all the details, we will send a courier to pick up your package within the next 24-48h (working days). Remember that the product must be packed as you received it.
Once the obove requirements have been fulfilled, KILOMBO HOME will send the CUSTOMER an e-mail confirming the acceptance of the return and will proceed to refund the total amount, minus the courier charges in case you have chosen this option, through the same method of payment iin which the purchase was made, within a period of fifteen (15) calendar days from the reception of the product.
Model Withdrawal Form
– To the attention of KILOMBO HOME Rda. Calle Serrallo 29, 28039 Madrid or firstname.lastname@example.org
Mr./Ms. _________________________, living in _________________we hereby tell you that I will give up our contract of sale of the/the following/s/is ____________________ (indicate description of the goods object of the withdrawal) included in the order number ____________________requested date _____________________and received on the date ____________________.
Signature (only if it is presented on paper):